Payments Policy

The below policies and terms are collectively known as our Payments Policy.

REFUND POLICY

1. Any appointment scheduled via the RadiologyAssist program is backed by our 100% money-back guarantee. If you arrive at your scheduled appointment and do not receive your scheduled study for any reason, you will receive a full refund. Examples include :
   • The imaging center cancels your appointment for any reason.
   • The imaging center is unable to provide the study (broken machine, tech called in sick etc).
   • The radiologist determines the study is not necessary or can not be rendered.
2. For no shows and appointment cancellations, please refer to our cancellation policy below.
3. Insurance claims : If an in-network claim is filed with a health insurance carrier by the patient or the imaging center, RadiologyAssist reserves the right to rescind coverage. If rescinded, a last minute cancellation fees in the amount 20 percent will be charged and the patient will be refunded the balance. The patient will then be responsible to pay all co-pay and deductibles as per the EOB received from the insurance plan. It is the patients responsibility to ensure that providers are not handed alternate health insurance information at the time of the visit (even if the provider insists).
4. All payments are non-refundable after services are rendered.
5. Refunds can be requested by writing an email to info@radiologyassist.com or calling us prior to the appointment.
6. For payments made by money order, cash or check, refunds are sent by check in the mail.
7. Patients are responsible for a $25 charge-back fee for all charge-backs that are initiated without requesting a refund from the program first. Charge-backs are costly and should not be used as an alternative to requesting a refund.

CANCELLATION POLICY

1. All cancellations and reschedules must be made with the RadiologyAssist program only. Appointment modifications should not be made with centers directly. (Learn why)
2. Cancellations or reschedules should only be made :
   • on the phone : (855) 346-5152, or
   • via our appointment cancellation link.
3. Cancellation fees apply as per the table below :

   Time of Cancellation	Cancellation Fee
   By 12PM CST 1 business day prior to appointment	None
   After 12PM CST 1 business day prior to appointment	20%

   Note : Last minute cancellations severely hurt the programs relationships with providers. Please avoid them at all cost. RadiologyAssist gives you the opportunity to reschedule or cancel up until one business day prior with no penalty. Please utilize this resource.

4. Patient is directly responsible for cancellation and no show fees even if covered by a third party account or grant.
5. Unpaid appointments are automatically cancelled by RadiologyAssist and are subject to the cancellation fee of 20%.
6. Cancellations made directly with the facility and not with RadiologyAssist do not relieve patient from the cancellation fee.
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   Why must reschedules and cancellations be made with RadiologyAssist?

   Reschedules

   Your proof of coverage voucher includes an appointment date and time. RadiologyAssist will only cover appointments based on the date and time on your voucher. If you reschedule your appointment without notifying RadiologyAssist, your voucher will have an incorrect appointment date. RadiologyAssist system may reject coverage resulting in you receiving a bill from the imaging center. Correcting such billing errors is time consuming for all parties involved and stressful for the patient. This can be avoided by simply rescheduling appointments with RadiologyAssist.

   Cancellations

   RadiologyAssist assumes an appointment is in place unless it is notified otherwise. If you cancel directly with the center, RadiologyAssist will continue to send you reminders about your appointment and will assume you have abandoned your appointment. You will be subject to an abandoned appointment fee. To avoid this, simply cancel with RadiologyAssist.

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PAYMENT TERMS

1. RadiologyAssist accepts payments via the following methods only
   • Debit or Credit card (Visa or Mastercard only)
   • Check (mailed to program or eCheck)
   • Money order (mailed to program)
   • Cash (only if paid in person to RadiologyAssist)
   • CareCredit
2. Payments must be made to RadiologyAssist and cannot be made to the imaging center.
3. Payments are due by the date and time stated in your appointment confirmation email. This is typically within 24 hours after your appointment is scheduled.
4. If paying via cash, check or money order, you must ensure that the payment arrives prior to the payment due deadline.
5. Your payment to RadiologyAssist is an exclusive payment for your study. No other party should bill you for services provided. If you receive a bill in error or are asked for payment, please inform RadiologyAssist immediately. Do not make the payment. RadiologyAssist will not reimburse you for such payments.
6. Your payment is for a medical service to be performed, it is not for any particular outcome. RadiologyAssist does not provide any guarantee or warranty, implied or not for the outcome of your medical service.

Change History

08/01/2019 : This policy is effective from August 1st 2019. 11/18/2019 : Policy for chargebacks added to refund policy.