{"id":12196,"date":"2025-04-25T12:11:46","date_gmt":"2025-04-25T18:11:46","guid":{"rendered":"https:\/\/radiologyassist.com\/StagingAvada\/?page_id=12196"},"modified":"2026-05-22T11:07:14","modified_gmt":"2026-05-22T17:07:14","slug":"money-back-guarantee","status":"publish","type":"page","link":"https:\/\/radiologyassist.com\/StagingAvada\/money-back-guarantee\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

Our Policies<\/h1><\/div><\/div><\/div><\/div><\/div>

The RadiologyAssist 100% Money-Back Guarantee<\/p>\n<\/div>

RadiologyAssist was created to bring accessibility and pricing transparency to healthcare.\nEvery appointment scheduled and pre-paid through RadiologyAssist is backed by our 100% money-back guarantee. You are eligible for a full refund if you arrive at your scheduled appointment but cannot receive your study due to facility issues, including:<\/p>\n

    \n
  • The imaging center cancels the appointment for any reason<\/li>\n
  • The facility is unable to perform the scan (e.g., equipment failure, staff shortage).<\/li>\n
  • The on-site radiologist or tech determines the study cannot or should not be rendered.<\/li>\n<\/ul>\n

    To receive a refund, follow these simple steps:<\/p>\n<\/div>

    <\/span><\/div>

    Contact us<\/p>\n<\/div>

    Call our nationwide assistance line at 855-346-5152 to start your refund request.<\/p>\n<\/div><\/div><\/div>

    <\/span><\/div>

    Request Refund<\/p>\n<\/div>

    Our team will submit your refund request in one short, easy phone call. <\/p>\n<\/div><\/div><\/div>

    <\/span><\/div>

    Receive Refund<\/p>\n<\/div>

    RadiologyAssist will review the submitted request and finalize your refund.<\/p>\n<\/div><\/div><\/div><\/div>

    Payment Terms<\/p>\n<\/div>

      \n
    1. Pre-Payment Required: <\/b>To lock in our discounted wholesale rates, all payments must be made directly to RadiologyAssist within 24 hours of receiving your appointment confirmation. Payments cannot be accepted by the imaging center.<\/li>\n
    2. Accepted Methods:<\/b> Zelle, Credit Card, Debit Card, Check, Zip Pay and CareCredit.<\/li>\n
    3. Unpaid Appointments: <\/b>Appointments not paid within the confirmation window are automatically cancelled and may be subject to a $25 fee.<\/li>\n<\/ol>\n<\/div>

      Cancellation Policy<\/p>\n<\/div>

      To cancel or reschedule an appointment, you must do so using the easy link in your appointment confirmation email.<\/span>\nNotifying our phone line or the imaging center directly does not update your account status.<\/p>\n

        \n
      1. \n

        Free Standard Cancellations:<\/b> No fee applies if the appointment cancelation or reschedule request is received by 7:00 AM Central Time at least one (1) business day prior to your appointment.<\/p>\n<\/li>\n

      2. \n

        Late Cancellations:<\/b> Cancellations made after the 7:00 AM one (1) business day prior deadline will incur a $50 cancellation fee<\/p>\n<\/li>\n

      3. No Shows:<\/strong> No shows will incur a $75 cancellation<\/li>\n<\/ol>\n

        Note : Last minute cancellations severely hurt the programs relationships with providers. Please avoid them at all cost. We don’t want to collect a cancellation fee, we would much rather prefer you cancel within the allotted time frame.<\/p>\n<\/div>\r\n

        \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
        Time of Cancellation<\/th>\r\nCancellation Fee<\/th>\r\n<\/tr>\r\n<\/thead>\r\n
        By 7AM CST 1 business day prior to appointment<\/td>\r\nNone<\/td>\r\n<\/tr>\r\n
        After 7AM CST 1 business day prior to appointment<\/td>\r\n$50<\/td>\r\n<\/tr>\r\n
        No show<\/td>\r\n$75<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n

        Refund Policies & Exclusions<\/p>\n<\/div>

          \n
        1. \n

          Post-Service Policy:<\/b> All payments are non-refundable once imaging services have been rendered.<\/span><\/p>\n<\/li>\n

        2. \n

          Service Quality & Delays:<\/b> Due to the clinical nature of medical imaging, full or partial refunds are not provided for scheduling delays, missing or delayed reports\/images, or issues regarding bedside manner, imaging clarity, report quality, report wording or clinical outcomes. RadiologyAssist does not provide compensation for gas and\/or drive time for any reason.<\/span><\/p>\n<\/li>\n

        3. \n

          Alternate Facilities:<\/b> RadiologyAssist assumes no financial responsibility or liability for costs incurred if a patient chooses to obtain imaging services at an alternate or non-participating facility.<\/p>\n<\/li>\n

        4. \n

          Health Insurance Conflicts:<\/span><\/b> If an in-network claim is filed with a health insurance provider by the patient or the facility, RadiologyAssist reserves the right to rescind discounted coverage.<\/span> A 10% administrative fee will apply, and the patient will be refunded any payments. The patient will then be responsible for their insurance deductibles and co-pays.<\/p>\n<\/li>\n

        5. \n

          Chargeback Fees:<\/span><\/b> A $25 fee will be assessed for any credit card chargebacks initiated without first requesting a refund through our support channels.<\/span><\/p>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>

          Prefer a Live Person?<\/p>\n<\/div>

          1-855-346-5152<\/p>\n<\/div>

          Nationwide scheduling hotline
          \nMon-Fri | 7AM \u2013 6PM CST<\/p>\n<\/div>

          <\/div><\/div>

          Schedule With RadiologyAssist<\/p>\n<\/div>

          RadiologyAssist works hard to negotiate the best possible rates with imaging centers in your area. Here\u2019s how you benefit:<\/p>\n

          We do the legwork<\/strong>: We schedule your appointment<\/p>\n

          Transparent pricing:<\/strong> You\u2019ll see the discounted price for your chosen exam before you schedule.<\/p>\n

          No hidden fees:<\/strong> The price you see is the price you pay. No surprises.<\/p>\n

          RadiologyAssist is simply the lowest cost way to get a diagnostic imaging study<\/p>\n<\/div>

          <\/div><\/div>

          Are You Eligible?<\/p>\n<\/div>

            \n
          • \n

            You are paying for your imaging study out-of-pocket (self-pay).<\/p>\n<\/li>\n

          • \n

            You have a valid imaging order or referral from a healthcare provider<\/p>\n<\/li>\n<\/ul>\n<\/div>

            <\/div><\/div>

            \"\" Board Certified Radiologist<\/p>\n

            \"\" Accredited Imaging Centers<\/p>\n

            \"\" Low Affordable Rates<\/p>\n

             <\/p>\n<\/div>

            <\/div><\/div>

            Thousands of Happy Patients<\/p>\n<\/div>

            \n

            The Customer Support team did an excellent job communicating with me and setting up the appointment. I saved a lot of money as well, which was an added bonus. I don\u2019t usually write reviews, but this group impressed me.<\/em><\/p>\n<\/div><\/div><\/blockquote>

            T.M<\/strong>, from Google reviews<\/span><\/span><\/div><\/div>
            \n

            Thanks radiology assist! Helped saved me over $200 for my needed CT scan, the process was extremely easy. They scheduled my appointment and was available for all my questions! Thanks again!<\/em><\/p>\n<\/div><\/div><\/blockquote>

            Tonja J<\/strong>, from Google reviews<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-12196","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/pages\/12196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/comments?post=12196"}],"version-history":[{"count":7,"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/pages\/12196\/revisions"}],"predecessor-version":[{"id":48323,"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/pages\/12196\/revisions\/48323"}],"wp:attachment":[{"href":"https:\/\/radiologyassist.com\/StagingAvada\/wp-json\/wp\/v2\/media?parent=12196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}